Inside Sales & Customer Service Representative
Norwalk
Inside Sales & Customer Service Representative
Full Time • Norwalk
Benefits:
- Health insurance
- Paid time off
- 401(k)
- 401(k) matching
- Dental insurance
About the Role:
Reporting to the Manager of Inside Sales and Customer Service, this role supports customer service and inside sales for domestic and
international accounts — handling quote and order inquiries, resolving customer issues, and proactively pursuing sales leads. Success
in this role requires strong attention to detail, effective prioritization, and the ability to stay organized in a fast-paced environment.
international accounts — handling quote and order inquiries, resolving customer issues, and proactively pursuing sales leads. Success
in this role requires strong attention to detail, effective prioritization, and the ability to stay organized in a fast-paced environment.
Responsibilities:
- Serve as the primary point of contact for external sales reps and customers— placing orders, generating quotations, and
- proactively communicating order status and other pertinent information.
- Follow up proactively on domestic and international sales leads, advocating CS Unitec product solutions.
- Develop and manage distributor account relationships, and build relationships with new and existing customers.
- Generate sales proposals for new accounts and expedite orders for domestic and international customers.
- Answer customer questions regarding pricing, availability, order status, RMAs, backorders, billing, and distributor locations.
- Manage the sales lead process, including organizing and maintaining the CRM database.
- Support outside sales staff as needed.
- Travel to tradeshows outside Connecticut as required.
Qualifications:
- Strong interpersonal, written, and verbal communication skills.
- Excellent organizational skills, attention to detail, and a process-oriented mindset.
- Ability to manage multiple tasks and priorities in a fast-paced environment, both independently and as part of a team.
- Proficiency in MS Office (particularly Excel and Word) and CRM; experience with Prophet 21 ERP System is a plus.
- Previous experience in sales or customer service preferred, ideally including work with international customers and distributors.
- Familiarity with marketing literature and inventory management is a plus.
- Understanding of how the Company’s independent sales reps, and customers interrelate is advantageous
Physical Requirements:
- Ability to lift up to 20 lbs.
- Ability to work at a computer for 8 hours.
About Us:
CS UNITEC INC is a leading provider of industrial power tools and equipment, trusted by professionals across a wide range of industries for quality, reliability, and innovation for over 36 years. Based in Norwalk, CT, we have built a strong reputation for delivering cutting-edge solutions backed by outstanding customer support. Our team is passionate, collaborative, and committed to making CS UNITEC a great place to grow your career.
About Us
Over a Quarter Century of Innovation and Quality in Power Tools
Since 1990, CS Unitec has developed a line of high-quality, professional power tools and non-sparking safety tools. Our pneumatic, electric, hydraulic and safety tools are designed for very demanding applications in construction, petrochemical, mining, marine and other industries.
In 1991, CS Unitec developed the first pneumatic portable band saw (AirBand™) and the first air-powered concrete cutting chain saw. In the following 25+ years, CS Unitec has pioneered many other innovations. These include the most powerful portable magnetic drills with forward and reverse, slip clutch diamond core drills, portable mixers, metal surface finishing tools, low-vibration needle scalers, subsea power tools, OEM motors and more.
In 1991, CS Unitec developed the first pneumatic portable band saw (AirBand™) and the first air-powered concrete cutting chain saw. In the following 25+ years, CS Unitec has pioneered many other innovations. These include the most powerful portable magnetic drills with forward and reverse, slip clutch diamond core drills, portable mixers, metal surface finishing tools, low-vibration needle scalers, subsea power tools, OEM motors and more.
Our philosophy for both the tools we offer and the technical service we provide is summarized in our corporate tag line: The value is in the engineering… the payback is in the performance.™
Customer Service is Our Mission
At CS Unitec, we view every day as an opportunity to provide solutions for your applications. Our customers are our partners – we learn as much from them as they do from us. We take pride in our technical sales expertise and application assistance, allowing us to make an impact on each customer’s productivity, safety and success. Our staff is always available to discuss the features of our tools and how they will fit your application.
About Our Founder
Tom Carroll founded CS Unitec, Inc. in 1990. He recognized the need for innovation and performance in power tools for industry and construction. Starting with the development of the first air-powered band saw in 1991 – a safer, more efficient pipe cutting tool for the oil and gas industry – he has overseen the creation of a line of specialized tools for the process piping, commercial construction, metal fabrication and other industries.
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